Your Health, Our Heroes

Frequently Asked Questions for Patients

Is the hospital clean and safe? 

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. To keep our hospital current on the most effective cleaning and disinfection protocols available in healthcare today we have increased wiping down of common area high touch areas such as lobby furniture, door knobs, phones, and elevator buttons.  All waste is being processed as regulated medical waste in the isolation rooms and we are using disposable mops cleaning cloths.


Do you have the supplies and capacity to accommodate my procedure? 

Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?

Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What should I expect during my procedure?

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health.

  • You may never see another patient while you are at the hospital as we try to minimize overlap to promote social/physical distancing.

  • You are going to be asked screening questions multiple times by multiple people, up until you are admitted for your procedure. The questions are part of our standard COVID-19 screening process and include asking if you have…

 
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
 

  • Whenever you are asked, please answer these screening questions honestly. If your procedure must be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

  • If you are having a surgical procedure, you will be required to:

    • Undergo testing for COVID-19 prior to your procedure. Your provider will place the order for the test and provide instruction for where to go to receive your test. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. 

    •  When surgical patients arrive at the facility, they will enter through the front entrance under the canopy. We are allowing one person to stay in the waiting room so the physician can talk to the patient's family member/spouse/friend/caregiver after the procedure. The companion will have to be screened and wear a mask the entire time they are here. They will not be able to accompany the patient back to the room or any other area within the facility after the procedure is completed and they speak with the surgeon.

      • Though not a requirement, you also will be strongly encouraged to:

  • Practice “safer at home” behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing – trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, or for work, it is strongly recommended that you wear a mask in public settings, and where practicing social/physical distancing is difficult to achieve, you should be even more diligent about proper hand hygiene.

  • Monitor for signs and symptoms of COVID-19; and

  • Check your temperature and record it twice a day during this seven-day period. You should report any temperature above 100°F to your provider.

    • If you are having an imaging study or interventional radiology procedure, you will be screened and masked, but not tested for COVID-19.

  • If you have a family member or caregiver with you, in accordance with our current visitation guidelines:

    • Inpatients will be limited to one WELL visitor per day between the hours of 11:00 am to 5:00 pm. This updated policy excludes Emergency Department patients. Emergency Department visitors are not permitted at this time.

    • 1 WELL visitor per patient in Outpatient Infusion Department

    • 1 WELL visitor per patient in Outpatient Surgery Department. Visitor must wait in waiting room once surgery begins.

    • 1 WELL visitor per patient in Radiation Oncology Department

    • 1 WELL visitor per patient Outpatient Advanced Wound Care Services

    • Visitors will enter through the front entrance under the canopy Monday through Friday.On Saturday and Sunday, visitors will enter through the Emergency Department entrance.

    • All visitors must be 18 years of age or older, will be screened upon entry and will be required to wear a mask and armband/sticker at all times while in the facility.

    • Visitors are required to wear a mask or cloth face covering and should bring their own from home.

    • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.

    • Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19.

    • We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.

    • Please utilize alternative methods of communication, including technology, with patients as much as possible.

    • Skilled Nursing Facility patients may have one WELL visitor on Tuesdays between the hours of 11:00 am to 5:00 pm.

    • This visitor restriction excludes OB patients (1 adult visitor), Pediatrics (1 parent or guardian) and patients at end-of-life.

    • The Basement Bistro will remain closed for outside patrons coming in to have a meal.

    • Signage is being posted around the facility notifying visitors and the community of these new restrictions and guidelines.

  • When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

  • You may never see the faces of your care team members under their protective equipment! We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

Thank you for entrusting us with your care. It is our privilege to serve you. You can find more information at ClinchValleyHealth.com

What questions will I be asked during the screening? 

The questions are part of our standard COVID-19 screening process and include asking if you have....

  • Fever
  • Cough 
  • Shortness of Breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

How will I prepare for my procedure? 

If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this seven-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.

If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Will I be tested for COVID-19? 

If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Can my family member/spouse/friend/caregiver come with me to the facility? 

We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. As current projections continue to indicate a lower than expected volume of COVID-19 in our region, effective June 20, we are easing our visitor policy as follows:

  • Inpatients will be limited to one WELL visitor per day between the hours of 11:00 am to 5:00 pm. This updated policy excludes Emergency Department patients. Emergency Department visitors are not permitted at this time.

  • 1 WELL visitor per patient in Outpatient Infusion Department

  • 1 WELL visitor per patient in Outpatient Surgery Department. Visitor must wait in waiting room once surgery begins.

  • 1 WELL visitor per patient in Radiation Oncology Department

  • 1 WELL visitor per patient Outpatient Advanced Wound Care Services

  • Visitors will enter through the front entrance under the canopy Monday through Friday.On Saturday and Sunday, visitors will enter through the Emergency Department entrance.

  • All visitors must be 18 years of age or older, will be screened upon entry and will be required to wear a mask and armband/sticker at all times while in the facility.

  • Visitors are required to wear a mask or cloth face covering and should bring their own from home.

  • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.

  • Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19.

  • We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.

  • Please utilize alternative methods of communication, including technology, with patients as much as possible.

  • Skilled Nursing Facility patients may have one WELL visitor on Tuesdays between the hours of 11:00 am to 5:00 pm.

  • This visitor restriction excludes OB patients (1 adult visitor), Pediatrics (1 parent or guardian) and patients at end-of-life.

  • The Basement Bistro will remain closed for outside patrons coming in to have a meal.

  • Signage is being posted around the facility notifying visitors and the community of these new restrictions and guidelines.

What happens when I arrive for my procedure? 

When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

Will I be treated near COVID-19 patients? 

We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.

All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with the Virginia Department of Health and CDC guidelines. Our hospital has a dedicated isolation unit with Airborne negative pressure rooms for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19.

If I have additional questions about my procedure, who should I contact? 

If you have any questions, please call our team at 276.596.6111 leave a message with phone number if no one answers and we will call you back.